ATM / Debit Card Facility
In Case ATM Card Lost, Please Contact on Below Number
Phone Number :- 9545402345 Toll Free: 18001238021
RuPay ATM-cum-Debit Card Facility Provided by Akola Urban Co-op. Bank
Dear Customers,
We are pleased to announce the new facility of RuPay Debit Card of The Akola Urban Co-operative Bank Ltd., Akola. Your card can be used at ATMs of more than 2,10,000+ ATMs of other banks displaying RuPay logo. The card can also be used POS terminals at Merchant Establishments displaying RuPay logo, shopping through merchant website and online payments under NPCI’s industry payment program. Popularly known as plastic money, a Debit Card makes shopping a risk free and pleasant experience. Please note that PIN is mandatory for using your card at POS terminals of the Merchant Establishments. Before using the card, kindly go through the accompanying User Guide carefully and thoroughly.
Contactless RuPay ATM card
1. What CONTACTLESS Cards are?
A contactless RuPay ATM card is a debit card that uses Near Field Communication (NFC) technology, allowing you to make transactions without physically inserting or swiping the card. Instead, you can simply tap the card on a contactless-enabled ATM or payment terminal. These cards come with an embedded chip and radio frequency antenna that communicate with the ATM or POS machine to complete the transaction securely. You can withdraw money from an ATM or PoS by tapping the card on the contactless reader of an enabled ATM/PoS. No need to insert the card into the machine.
2. To whom should we issue Contactless Cards:
- New Account Holders.
- Existing Account holders without earlier ATM card.
- Customers who have lost their cards and old card is blocked.
To Control ATM Card From Your Mobile Phone, Please Download 
Sarvatra CardSafe App
Key Features & Functionality:
- 1. On logging-in to the application, all valid Debit and Chip Debit cards issued to the customer will be displayed.
- 2. Each card can be controlled independently.
- 3. Block Your Card immediately.
- 4. Control Daily Transaction Limit.
The Terms and Conditions under which the RuPay ATM-cum-Debit card has been issued are mentioned below
a) Terms Used here :
- Bank means The Akola Urban Co-Operative Bank Ltd., Akola (Multistate Scheduled Bank)
- Card Means RuPay ATM-cum-Debit Card Issued to customer.
- Cardholder means customer who has been issued RuPay ATM-cum-Debit Card.
b) The Card :
- The Card is the property of the Bank and shall be returned unconditionally and immediately to the Bank upon request by the Bank.
- The Bank reserves the right to cancel the card and stop its operations unilaterally without assigning any reason.
- The Card is non-transferable.
c) The PIN :
The Card Holder is initially allotted a computer generated 4 digit PIN which will be in a secured and sealed PIN mailer. The Card Holder is advised in his own interest to change this PIN to any other four digit number of his/her choice. For this purpose, he may use the PIN change option available at Any-ATM. While selecting a PIN, the cardholder is advised to avoid a PIN which can be easily associated with him/her (eg. Telephone number, DOB etc.) Besides, the selected PIN value should not of compromise of
- Any sequence from the associated account number.
- String of the same number.
- Historically significant dates.
Please remember that an un-authorised person can access the ATM services on cardholder's account if he gains the card and PIN. The card, therefore, should remain in Card Holder's possession and should not be handed over to anyone else. The Card is issued on the condition that the Bank bears no liability for the un-authorised use of the Card. This responsibility is fully that of the Card Holder. Further the bank will not be responsible for any loss either direct or indirect on account of ATM failure/ mal-functioning.
d) Loss of Card :
- The Card Holder should immediately notify the Branch from where he/she has obtained the card, if the card is lost/stolen. The Cardholder should change the PIN immediately if it is accidentally divulged.
- Any financial loss arising out of unauthorised use of Card till such time the Bank record the notice of loss of Card will be to the Card holder's account.
- Fresh card will be issued in replacement of lost / damaged card at charge of Rs. 250*/-
e) Debit to Customer's account :
- The bank has the express authority to debit the designated account of the cardholder for all withdrawals / transfers effected using the Card as evidenced by Bank's records, which will be conclusive and binding on the Card Holder.
- The Card Holder expressly authorises the Bank to debit the designated account with service charges from time to time.
f) Transactions :
g) Closing of Accounts :
h) Validity of Card :
i) Others
- The ATM service is for withdrawing cash against the balance that is already available in your account. It is therefore the Cardholder's obligation to maintain sufficient balance in the designated account to meet cash withdrawals and service charges.
- Where the ATM is not connected on-line to the customer's branch, the transaction in the ATM will be accounted for on the same day or next working day.
- The Bank at its absolute discretion may amend the Terms and conditions governing ATM-cum Debit Card services. Card Holders will be notified of such changes.
j) ATM Services: RuPay ATM-cum-Debit Card
- E-comm/POS through online transaction Limit upto Rs.50,000/- per day.
- Cash Withdrawals : Cardholders may withdraw minimum of Rs. 100/- and maximum of Rs. 25000/- per day, subject to the daily limit fixed by the bank from time to time.
- Balance Enquiry : Cardholder can see the balance in his account linked to RuPay ATM-cum Debit Card on the screen as well as obtained during the day mode.
- Statement of Account : A statement containing the last five transactions in the account can be obtained during the day mode.
- Change of PIN : Customers can change their PIN at any Networked ATM.
Before you begin using your card.
- Sign on the signature card at the back of the card as soon as you receive it.
- Use your new card immediately at any ATM in the NFS network to change the system generated PIN to a new 4-digit number of your choice.
- Memorize your PIN and destroy the PIN mailer.
- Never write your PIN on your card. Remember the PIN instead of writing it down.
Dos :
- Keep your PIN secret.
- Change your PIN regularly. Preferably, change it every quarter.
- In case of loss or theft of your card, call our Customer Care No. on 9545-40-2345 between 9.00 A.M. and 9.00 P.M. or visit the nearest branch immediately and request for the blocking of your card.
- Keep your card away from sunlight.
- Keep your card away from TV and magnetic products.
- If you have two cards, take care that the magnetic stripes of the two cards do not rub against each other.
Don'ts:
- Do not give your card to anyone.
- Do not share your PIN with anybody (including family members, your banker or any branch employee).
- Never leave your card unattended. Keep your card in a place where you will immediately know if it is missing.
- Avoid taking help from anybody under any circumstances at an ATM.
- Never let anyone see you enter your PIN. The safest measure is to ensure that you are alone in the ATM while you are conducting your transactions.
- Always dip your EMV chip card to enjoy enhanced security for your transactions.
- Not to swipe your EMV chip card at chip enabled terminals to ensure better security.
- Do not remove or scratch the magnetic stripe behind the card.
- Do not bend the card.
- Remember that The Akola Urban Co-operative Bank Ltd., Akola will never ask for financial / personal / Debit Card related information via email. Thus, please do not respond to emails seeking such information. They may be fraudulent.
