DEAF-Inoperative Accounts

Guidelines on Inoperative Accounts & Unclaimed Deposits

Guidelines on Inoperative Accounts / Unclaimed Deposits (10 Years & Above)

As per RBI Guidelines, the outstanding credit amount of any account in India with any bank which has not been operated upon for a period of ten years, or any deposit or any amount remaining unclaimed for more than ten years, shall be transferred to the Depositor Education and Awareness (DEA) Fund of the Reserve Bank of India on the last working day of the subsequent month.

The Reserve Bank of India has launched a Centralised Web Portal उद्गम UDGAM (https://udgam.rbi.org.in/unclaimed-deposits/#/login) for the public to facilitate and make it easier for them to search their unclaimed deposits across multiple banks in one place.

The Customer / Survivor / Legal Heir / Authorized Signatories, as the case may be, may lodge a claim for the unclaimed deposit to activate the account or receive payment.

To reactivate an account, customers may visit their home branch with all necessary KYC documents. If the customer wishes to activate and continue operations in the account, the branch will accept a specific request and reactivate the account by obtaining proper KYC. In case of final claims and closure of the account, the branch will process the request accordingly.

Procedure for Claiming Deposits:

1. Individual Claim by Customer The customer may visit the branch with a request letter (in the given format) and submit valid proof of identity, address, and a recent photograph. Upon verification, the branch will make the account operative and allow transactions.

2. Claim by Legal Heir / Nominee The Legal Heir / Nominee may visit the branch and submit the required documents. Settlement of claims will be done in compliance with the Bank's established legal heir/nominee claim settlement guidelines.

3. Claim by Non-Individual Entity The entity must submit the Claim Form on the Company's / Firm's / Institution's official letterhead duly signed by the authorized signatories along with valid organizational documents, board resolutions, and authorized identity proofs.

Download Claim Form (PDF)

Process of Activation of Inoperative Accounts

Customer having an Inoperative Account must visit their home branch with latest valid KYC documents.
Submit a written request to the branch for activation of the account (using the given format).
The branch will verify documents and activate the account based on the fresh KYC details submitted.
The customer will be notified through SMS or Email upon successful activation.
All activation requests are processed within three working days from the receipt of the complete application.

Request Form for Account Activation